FNB CARD DIVISION A JOKE

My discovery card, administered by FNB was closed last year but a vendor refunded R5999. 00 to this closed account on the 5th of April 2019. I contacted the discovery card division on the 10th of April for the refund to be processed to my FNB cheque account. This was meant to take 7-10 working days. I followed up again on the 15 April, only to be told by a consultant that the first consultant didn't complete a form necessary for the refund, which she did on the call and submitted to FNB and escalated the matter (AGAIN). Had i not followed up, the original refund request would just not be processed, since nobody followed up on the outstanding requirement!! Needless to say, i could not trust anyone at discovery Card and followed up again with Tiffany Conway, who assured me that the money will be in by 23 April for the latest, i have the email to prove it. I followed up the 24th, the 25th, when i was told by Tebogo in the FNB Card collections Legal dept, that the money would be in my account at 12pm yesterday and still to no avail. This morning, I followed and spoke to Janice at FNB card and she promised to escalate this once again! 2 weeks later and i'm still waiting for my refund! and NOBODY SEEMS TO HAVE A CLUE WHATS GOING ON!