1 reviews | Active since Oct 2012
FNB Card Division
FNB Card Division is really pathetic. I have been in the queue for more that 53 minutes and counting. How are you suppose to do business if all you airtime is used up for the month. I have been passed on drom one agent to another...... To a point were my call will be dropped and I will have to start all over again. I believe Christine will be able to assist me so I would to know if anyone can share her email address privately. I was in the queue for 58 minutes to found out that I was transferred to the Gold account instead of Premier banking. Thank you FNB for waisting an hour of my airtime for absolute *********** agents. I did not manage to resolve my issue so I think its time to move to a different bank in the near future. Being a Premier card holding has absolutely no value what so ever!
FNB Hello Peter Complaints team contact me about an hour after I published this post on 03/09/2019 12:37 to inform me that a call: ***NF has been logged for card division to contact me.
I got a phone call yesterday 4/09/2019 at 16:21 without anyone speaking a word on the other end, instead, I decided to end the call. I received an e-mail from Vuyo Maphanga at 16:32 to inform me that they were unable to get hold of me but the call was assigned to card division to assist me!!
I have rep**** to the email last night 04/09/2019 at 20:23 pm stating that the call was supposed to go to card division in the first place and secondly please say a word the next time you try to phone someone so they know who they are dealing with!
I have not yet received any response from FNB in 2.5 days since I spoke to the lady from FNB-Hello Peter Complaints Team apart from the e-mail I received yesterday at 16:32 am informing me I were unavailable.
The initial call to the premier card division was on 03/09/2019 at 11:20 am and the time now is 05/09/2019 16:25 pm.
FNB Hello Peter Complaints team contact me about an hour after I published this post on 03/09/2019 12:37 to inform me that a call: ***NF has been logged for card division to contact me.
I got a phone call yesterday 4/09/2019 at 16:21 without anyone speaking a word on the other end, instead, I decided to end the call. I received an e-mail from Vuyo Maphanga at 16:32 to inform me that they were unable to get hold of me but the call was assigned to card division to assist me!!
I have rep**** to the email last night 04/09/2019 at 20:23 pm stating that the call was supposed to go to card division in the first place and secondly please say a word the next time you try to phone someone so they know who they are dealing with!
I have not yet received any response from FNB in 2.5 days since I spoke to the lady from FNB-Hello Peter Complaints Team apart from the e-mail I received yesterday at 16:32 am informing me I were unavailable.
The initial call to the premier card division was on 03/09/2019 at 11:20 am and the time now is 05/09/2019 16:25 pm.