1 reviews | Active since Apr 2017

20 Apr 2017, 12:39

FNB Card division

<p>Shocking service received from FNB CARD DIVISION. Been trying since Tues 18 Apr to get a credit passed for interest incorrectly charged to my mother's account, despite a case no. being issued, person in charge ignores my emails and phone calls</p>

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Apr 2017, 13:19
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)

's update21 Apr 2017, 11:52
Reviewer Update

Did you get the e-mails

Regards Jenny

FNB (First National Bank)
FNB (First National Bank)'s reply21 Apr 2017, 13:03
Official

Good Day

Thank you for all your email,

This has been passed on.

Regards,

Daffnie

's update21 Apr 2017, 13:06
Reviewer Update

Thank you for your assistance