1 reviews | Active since Nov 2017
FNB Card dissapointing delivery service options
Why do we have to use courier services for new cards, Why is it the only free option? This is a ridiculous process. Why not have a free option to collect cards at closest FNB bank? I am waiting more than two weeks for my card. When all this could be avoided if you just have a option to collect it at the FNB bank when it arrives? Or why not give us the card when we are in the bank to request a new card?
Why do you use *********** courier services like CCD, who can not stick to arranged delivery time. They have sub par customer services and provide unacceptable service delivery. I am sick and tired of arranging delivery as my work requires me to be on the road as well and no one is available at home during the day.
Please provide FREE alternatives for people like us that are to busy to sit around and wait for delivery.
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***