FNB Card Disputes: Reversal of charges not resolved since 11 October 2022.

Greetings FNB,

This complaint for reversal of charges is now going on since 11 October 2022.

NOTHING has been done to date except emails from FNB Debit Card Disputes back and forth. Joan Askham, FNB Card | Retail Banking is in possession of: ▪️ Signed FNB Debit Card Dispute Form ▪️ Transaction details, additional information - in Excel ▪️ Email communication with the merchant - PDF format

To this day, 9 December 2022, 07h56 - reversal/s has not been done and my account has not been credited...!!!

I expect these reversals to be finalized and my account credited before 11h00 today, 9 December 2022.

I am a senior citizen, and this is the service level I must put up with from FNB. This is not acceptable..!!!

Further to the above: Please be advised, the services level at FNB Debit Card Disputes is not up to scratch. I am very annoyed with the slow feedback let alone not tending to my explicit instructions for days and days and weeks.

I have submitted a number of disputes and requested charges to be reversed. It is Bolt Services SA where the drivers change the quoted amount, and charge ridiculous waiting times, in fact de*****ing the person who rides with them. A 2-minute window is allowed before they can start their waiting time charges, however, these drivers start charging even before the ride has opened the door. Further to the above, the price quoted for a ride is also changed by the drivers. I have had enough and I explicitly requested Debit Card Disputes to reverse these charges.

Bolt Services SA doesn't care what their drivers do out there and how they ******* the clients and they don't bother to reply either, not via Hello Peter, e-Mail, or their in-app. With regards to their in-app, I've reported a driver for skipping 3 stop streets in one direction trip, and they rep**** with a lengthy app message about how my security is threatened. Yesterday I received a reminder asking if my problem is solved, when I tapped no, the app message was closed with "this complaint is finalized." A person has no recourse with Bolt Services SA.

Please reverse these charges as per my explicit instruction to FNB Debit Card Disputes before 11h00 today, 9 December 2022.

Mrs. D C Engelbrecht