FNB Card Disputes / ***** Useless

Hi Card Disputes / *****

On November 21, 2021, I transacted online and noticed something weird when I returned to the website www.drmsouthafrica.com where I made my transaction. I reported the event to FNB over the phone after spending over 5 hours on the phone attempting to fix it, and I completed a card dispute form with no success. They stated that the reversal will be accomplished in 15 days. I am still attempting to settle this with no assistance from FNB; blame is being moved from one to another; the entire experience working with FNB to resolve the situation is a farce; no one is taking my calls or emails seriously.

I conducted my own research and contacted the original company Dr Martens in the United States via phone and email to corroborate my assumption. I forwarded all pertinent information to FNB. On the 6th of December, I received an email from FNB requesting the dispute letter and all additional information that had been supp**** on the 22nd of November. I received another email stating that I needed to contact the merchant for the reversal; how do you expect to contact them if the website is a **** and there is no contact information on the website? A confirmation from Dr Martens was sent as proof that the website is a **** and the transaction was **********.

The entire experience with FNB in this situation was terrible. I filed complaints on the FNB website, requesting that a manager contact me, but I received no response. It's been over a month and nothing has occurred, still waiting for my refund / reverse the charges on my Credit Card. FNB customer services are getting phatic day by day with lots of excuses.