FNB Card Disputes

On January 18th, there was a *****ulent transaction of R8,499 on my credit card, along with new loans opened under my profile. I immediately blocked my profile and reported the issue to a Disputes agent. I also visited a branch to resolve the matter and followed their instructions, including waiting the required period for feedback.

Despite my continuous follow-ups over the past three weeks, I have not received the promised dispute letter or even a Case Number. Each time, I am told it will be sent, yet nothing has been provided. Now, I am informed that my dispute was not accepted without any explanation. The lack of communication and support has been extremely frustrating and unacceptable.

I would be grateful if you could share the reason for my dispute being rejected and help me recover the funds. This situation has been very difficult for me, as I had no involvement in these *****ulent transactions. I truly hope you can understand my situation and assist me in resolving this matter.