Fnb card disputed and customer sales agent

I would an explanation from FIRST NATIONAL BANK L, ESPECIALLY FROM THE SALES DEPARTMENT!!!!!!!!!!!!. One of your sales consultant contacted me 3 weeks ago and said my account is gonna be upgraded, it has been but I don't have a card at all, her name is Noma. Than a week later I phoned customer care to inquire and I was made aware that ny card has never been ordered at all. I feel like she took me for a **** and I want it to be resolved as I must wait another 5-7 working days for a card. She contacted me to apologize and I accepted it as I've tried contacted her today to enquire she said I must call tge courier company, like I know who that is and also like I work for FNB and also have tge e-mails ti prove your poor level of service received from your sales agents. I'm unhappy about this and needs to be resolved ASAP by FNB l, as I've also took two working days off to collect a ghost card. I feel like she is undermining me and my patience and FNB will reward me as a client as I've endured the patience of a stupid **** card. I'm not willing to wait another 5-7 working days, as I've waited long enough. I'm highly disappointed and how can your account be upgraded without a card. Fnb call me on ***. My ID no is ***