FNB Card Devision just dont want to help 8 weeks later

I Bought Linnen from a vender on 12-11-25 and only have a recpiete wth the name EXCLUSIVE LINEN. and i paid them on their Capitec Card Machine ,

when i got home i noticed the items i bought is not as it was decrived and tottaly wrong .

i immidiatly went to capitect bank and ask them for the Merchant details , as i want to return it , they said i need to contact FNB CARD devision they will help me

so i did contact the card devision with refrance REF:*** and ReferenceRv***

its now 8 weeks and i am still struggeling with FNB Card Devision they dont read what is required and just point black dont want to help me ,

they advise i need to send them proof of communication with the merchant , as i mentioned to them so many times i dont have the merchant details thats why i need help

the customer protection act says i can return the items if i am not happy , its been 8 weeks that FNB Card devision have been waisting time and are just incompotent to help me to return the items , i need some urgent action to sort out this issue and i hope to get it via this foum