FNB card delivery services pathetic

I was supposed to receive my FNB Debt card last month already, I phoned FNB to query where my card is on 10 July 2025, where I gave my relevant address and cellphone number to contact me on to deliver my card. Reference number: cas-***4-x6y9k9. Today, 15 July 2025 I received several messages that I will be contacted shortly as well as that my card will be delivered today. Now at 12:23 I received a message again through the app that they are trying to contact me to confirm delivery, but I have not received one phone call. Reference of message: ***. This is now the second time they are giving this message, but I am not being phoned, this after I have confirmed my contact number. Stop calling the wrong number/ or not calling at all and start doing your work correctly.