FNB Card delivery fiasco absolutely PATHETIC...

So, FNB, while I was a premium customer I got notification of a card expiry and delivery within 7 days before expiry. But now I downgraded right, so, now I'm no longer important as a customer. I did not get notified of the card expiry and had to figure out how to order the card. But wait for it, the cracker, I opted for the delivery to a branch and was notified via sms that this will be done by takelot. So, Nowali, from takelot called me up and asked me which bank he should go to with this FNB card??? Today is the 2nd February and I still dont have my card, cause Nowali does not know what to do with the card. I ask You FNB, with tears in my eyes, would you bank with you, if you got a call such as this?? Kindly sort out ASAP, how secure is my card, travelling with someone that does not even know the process??? What about POPI???