FNB card delivery by Takealot courier

Item: FNB (First National Bank)
Rating: 1
Author: Trinette J

I've tried now for the 3rd time to have my credit card delivered. FNB uses Takealot to have it delivered. Credit was already approved in Oct 2018. It's now 26/03/2019. Got a SMS from Takealot courier that card would've been delivered by 25/03/2019 by 17:00. Cancelled work for the day and worked from home waiting for my card. It's now the next day and not even a phone call or SMS. Unfortunately I deleted the 1st SMS. 3rd time not lucky. To top it all FNB charges me R100 for replacement of the card. Took it from my account already but I still don't have a card

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Replies (2)

FNB (First National Bank)'s replyOfficial

26 Mar 2019, 16:57

Good Day,

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.

A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply26 Mar 2019, 16:57

Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.

A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

Trinette J's updateReviewer Update

30 Mar 2019, 16:29

Still not resolved!!! Was again rescheduled for Thursday 28 March. Just received a messaged late Thursday afternoon that it has been rescheduled AGAIN for Tuesday 2 April. No phone nr to phone or anything. And I won't be at the delivery address on 2 April. Will now cancel everything I have with FNB

Trinette J's update30 Mar 2019, 16:29

Reviewer Update