1 reviews | Active since Jul 2016
FNB card delivery
So my Debit card expired last year. FNB phones me for the delivery of the new bank card. The lady asks me if my details on their system still the is. Yes I reply, must they deliver the new bank card to the same address. Yes I reply. Can you please confirm the delivery address. I confirm the delivery address.
The following week I received a message that my bank card is on the way and that I need this pin and a copy of my ID. I waited and waited no bank card, no delivery, later I notice the delivery was cancelled due to no responds form client. I phoned the courier, explained that I never received any phone call nor any driver at the given delivery address.
They are truly sorry the was a mistake with the delivery address but it will be deliver next 3 days. 2 weeks pass, no delivery. I contact FNB again. Confirm the delivery address again, after a week I received a message the card is on its way to be delivered. The afternoon the driver phoned to asks directions. I asks him where in town is he currently. No he is at the circle but does not know which exit to take. My reply was, we do not have a circle in town, please indicate in which town are you currently because the would phone sometime from Dordrecht which is 30km away from Indwe. No is in Bedford. I was like in what de Hell are you doing in Bedford? No he needs to deliver my card. I was like in I have never ever lived in Bedford. I live in Indwe in the Eastern Cape for over 17 year know. FNB has been delivering my bank card to Indwe High School for over 17 years, where in the world did you received the address in Bedford form. No FNB supply the address. I was like in no that is wrong, contact your supplier and get the correct info from them. So the courier contacted me, because I gave the wrong address the delivery is not free any more, I need to play for the delivery. Me, sorry I did not change my address. I still live in Indwe and still work at Indwe High school. FNB f@ck up, they need to fix it.
Long story but I still haven't received my FNB card. It is FNB's policy to change bank cards every 5 years, then they cannot produce and then the client suddenly needs to fix it or pay for it. Sorry not this one. FNB mess up, I need my new bank card and FNB will fix it or I will closed all my accounts and move to ABSA.
Thank you for replying to my complain. FNB was very helpful, they arrange the delivery for my debit card. I spoke to FNB and CCD couriers and arrange a time and address for the delivery. Well FNB your CCD courier service is useless. I was waiting the whole day for my delivery at the school because we arrange that it would be delivered between 8am and 3pm. I received an sms at 18:38 that my delivery could not be made because I was unavailable, really do CCD think that teachers work at night. After I arrange the delivery with FNB and the CCD. This person that works with the deliveries of FNB needs to be fired.
Thank you for replying to my complain. FNB was very helpful, they arrange the delivery for my debit card. I spoke to FNB and CCD couriers and arrange a time and address for the delivery. Well FNB your CCD courier service is useless. I was waiting the whole day for my delivery at the school because we arrange that it would be delivered between 8am and 3pm. I received an sms at 18:38 that my delivery could not be made because I was unavailable, really do CCD think that teachers work at night. After I arrange the delivery with FNB and the CCD. This person that works with the deliveries of FNB needs to be fired.