FNB Card delivery (Account upgraded)

Hi

I upgrade both my Gold Fusion and Gold Credit card on 17 June to a Premier Fusion and Premier credit card. I have not received my new cards.

Every time I phone or use the secure chat I get a different story. From "You have not ordered a credit card" to "the card was already delivered. It clearly shows FNB don't know what is going on? I was even told I should phone DSV myself to check what's the problem. I ordered my cards from FNB and not from DSV.

On the FNB App my new credit card shows active, it even have a pin number, but I have not even received this card? How can this be possible?

Please advise on above, as it seems the people working for FNB have no idea whats going on.

Regards ,