FNB card delivery

My card expired end of January. On the 13th I logged a secure chat to confirm if the new card was scheduled for delivery. Was passed around to numerous agents after which someone finally took my details and said the courier would be in contact. Received an sms from DSV on the 13th that my card will be delivered within 3-5 business days, nothing happened. Received the same sms on the 23rd, nothing happened. My card expired and I am without a means to conduct transactions. I logged a secure chat again and was passed to no less than 5 agents again, all with the same generic response that they will arrange delivery. No solution to the problem that I am now without a card. And DSV wants me to pay R200 for same day delivery after I have already started my enquiry on the 13th. Poorest service in the world from both these companies.