FNB Card delivery

FNB and CCD couriers should get new people to work for them, they cannot get a card delivery right..Lodged a complaint last week nr. ********** and nobody has contacted me yet. Today CCD wants to deliver card to my home, call fnb to change it AGAIN. CCD Phones again asking which branch and i tell them my local FNB. At 16;22 CCD calls again wanting to deliver it to my house.. After 18 mins on phone to fnb i cannot verify myself because i do not carry my wallet with me, and they say i have to call again. Seems my ID number and complaint nr will not work. Have a new Ref Nr ********** maybe i will have luck this time