EC
Ewart C

1 reviews | Active since Oct 2014

24 Apr 2018, 12:51

FNB card delivery?

Account application. Waited 45 days for my cards to arrive, only one card arrived, couriers refused to give it to me because my proof of residence is a invoice for where I ACTUALLY stay and not a statement. Really now.... i am done with this BS, thank you for refusing a new customer.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Apr 2018, 13:05
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***