FNB Card deliveries

Had the same problem, gave them the delivery address more than a month ago, every Monday they tell me that it will be delivered next Monday, the holding time just for DSV to answer the phone is 7mins, eventually after a week of not getting hold of them they answer and inform me that my card has been delivered to a FNB branch more than a week ago although the agreed delivery address was my home address ??? i recommend FNB to everyone and it’s a pleasure and convenient Banking with them but this is the second courier partner they use that is utterly useless and incapable of delivering a service, I agree that FNB has better standards and should move to a more reliable courier partner.