FNB card delivered wrongly

My petro card which is linked to my credit card has expired March 2019. I ordered a new one on July 2019. Specifically requested it to be delivered to the branch nearest to my home. Was there 4 times and they did not receive the card yet. This morning I phoned the credit card division and I was told my card is with the delivery company which could not get hold of me. I am furious. I choose spesifically the card to be delivered at the branch because it is difficult to receive a delivered parcel. Unfortunitely this is now not FNB's problem that my credit card is on the wrong hands vor almost 5 months.