SA
Shazza A
1 reviews | Active since Jul 2011
02 Dec 2020, 10:13
FNB card courier via Mr Delivery FAIL!
My FNB card was sent via Mr Delivery I used the FNB chat service to find out where the card was and found that unfortunately FNB provided them with the incorrect number so they have apparently been trying to contact me but on the incorrect number. I have tried calling Mr Delivery and been on hold for over an hour and the call drops. I have tried calling the FNB *** number and explained the issue, clearly stating that I cannot get hold of Mr Delivery, I was rerouted to CCD couriers. No one can assist. Just last night I was telling someone why I preferred FNB and would not change to Capitec but I am seriously having second thoughts.
Helpful (0)
Replies (1)0
Replies (1)SA
Shazza A's updateReviewer Update
02 Dec 2020, 12:49Good afternoon FNB Customer Care Resolution Centre,
I called the call centre again and was put through to Mr Delivery, after another 30-minute wait, the call was answered, they have now captured my number correctly and I have received a message with the delivery date. It might just be a process that requires tweaking and checking or follow-ups from the FNB side to ensure that clients remain satisfied.
Many thanks,
S
I called the call centre again and was put through to Mr Delivery, after another 30-minute wait, the call was answered, they have now captured my number correctly and I have received a message with the delivery date. It might just be a process that requires tweaking and checking or follow-ups from the FNB side to ensure that clients remain satisfied.
Many thanks,
S
SA
Shazza A's update02 Dec 2020, 12:49
Reviewer Update
Good afternoon FNB Customer Care Resolution Centre,
I called the call centre again and was put through to Mr Delivery, after another 30-minute wait, the call was answered, they have now captured my number correctly and I have received a message with the delivery date. It might just be a process that requires tweaking and checking or follow-ups from the FNB side to ensure that clients remain satisfied.
Many thanks,
S
I called the call centre again and was put through to Mr Delivery, after another 30-minute wait, the call was answered, they have now captured my number correctly and I have received a message with the delivery date. It might just be a process that requires tweaking and checking or follow-ups from the FNB side to ensure that clients remain satisfied.
Many thanks,
S