1 reviews | Active since Jun 2017
FNB Card Collections problems
<p>I am a FNB customer and I had a credit card that is still in arrears. I have been unemployed for a long and I have been trying to keep up with the arrangements that I have made with Iris Johaar from Groenewald, Lubbe attorneys.</p> <p> </p> <p>There has been non payment on my arrangements but with good reason as I was not employed for 3 years. I have just started a new job and opened a new FNB account where my salary is now paid. On the 6th of June 2017 two debit order were taken from my account one of R5,036.06 (Credit Card) and one of R1,854.25 (Smart spend loan). This was done without any consent and I had made new arrangements in May with Iris Johaar regarding these accounts.</p> <p> </p> <p>This has now put me in a situation where I have less than R1,000.00 in my account and I have not paid my rent or bought groceries. It has now also put me in a situation where I will not be able to get to work.</p> <p> </p> <p>This leaves me in a position where I will lose my place to stay and my Job as FNB has just taken the money.</p> <p> </p> <p>I have been trying to get these debits reversed for a week now but no one that I talk seems to know what is going on, as the attorneys tell me that they are waiting for feedback from FNB and FNB tells me that no querries from the attorneys has been logged. </p> <p> </p> <p>I need help with this as no one seems to want to help me and I will be without a place and a job if this does not get sorted out.</p>
Good Morning,
After I posted the review I was immediately called and told that I will receive partial refunds on both the debit orders.
The lady from the loans was very helpfull and I received R 1,300.00 back on friday night. However the gentleman from the credit cards department told that I would only receive R 3,000.00 back (keeping R 2,000.00) and that their payments (refunds) people will only be back on monday so Iwill only have the money back then.
Well it is now Tuesday and still no refund FNB Credit card. I have once again made promises to my rental company to pay and still I can not. This is putting in such a bad light and I feel that FNB is not keeping with their so called motto or credo of "how can we help you?" As I am being helped.
Please attend to this ASAP.
Thank you
Good Morning,
After I posted the review I was immediately called and told that I will receive partial refunds on both the debit orders.
The lady from the loans was very helpfull and I received R 1,300.00 back on friday night. However the gentleman from the credit cards department told that I would only receive R 3,000.00 back (keeping R 2,000.00) and that their payments (refunds) people will only be back on monday so Iwill only have the money back then.
Well it is now Tuesday and still no refund FNB Credit card. I have once again made promises to my rental company to pay and still I can not. This is putting in such a bad light and I feel that FNB is not keeping with their so called motto or credo of "how can we help you?" As I am being helped.
Please attend to this ASAP.
Thank you
Good Morning,
I still have not received any help or a phone call regarding this.
Please assist me ASAP.
Good Morning,
I still have not received any help or a phone call regarding this.
Please assist me ASAP.
