1 reviews | Active since Feb 2019
FNB card collections no reply
I have been trying to get my outstanding balance from FNB card collections. Firstly I logged a query, ref ********** q and the response was to give me a phone number. I phoned numerous times but after holding on for between 10 and 15 minutes I put the phone down. I then requested an email address, which they supp****, but the address does not exist. I responded to the email asking them to confirm the address but received no response. I logged a new query, ref ********** to try and sort this out. A consultant phoned me and told me that I would have my balance by the end of the day. I have not heard back from anybody. I need this information urgently as I am getting divorced and need this for the settlement. Can somebody assist?
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)