FNB Card Collections

<p>In May I phoned three or four times to confirm if I can order a new card as my one would expire end June. All of them confirmed that I should not worry and that it will be ordered automatically. End of June came and went and I didn’t hear anything from FNB as they kept saying that I would receive an SMS. The 5th of July I phoned in and raised my voice a bit and told the consultant that I want to know where my card is and his response was that it HAS NOT been ordered. He then ordered one for me and said I should have it by that Friday. Went to the bank he said I will collect it from and they were under construction and that it would be at the closest branch. Today is the 7th WORKING day and I have still not received my card. I phoned the branch and the lady said it takes between 3-4 WORKING days for the card to get to the branch and that I would receive and SMS. I told her that today is the 7th day and she was rude and went on and on about the time period. She said she will transfer me to someone as she is busy with a client as if I am not a client of FNB and she put the phone down in my ear.</p> <p>It has been FOURTEEN days that I cannot use my card AT ALL and I honestly think that FNB do no care about their customers if it takes them two months to "order" such a simple thing as a card!!!</p>