FNB CARD CHANGE DIFFICULTIES

I spoke to your call centre today. Ref number rg*** time of call 09:09 am<br> My query related to arranging for my future bank cards to go to a branch which was more convenient to me. He indicated that I could only go to that branch to make the request. I could not use the call centre , internet banking or the current branch. Is this true . If so it sounds like a government department. Its a pity that that FNB can't step up the service. In addition the customer care number given and website [URL Removed] does not exist and the other number given to log a complaint does not exist ***