1 reviews | Active since Jan 2016

11 Apr 2016, 13:57

FNB CARD CANCEL X10

I am highly disgusted with FNB !<br> <br> My card has been cancelled for the 8th time in 2 weeks today. I told FNB directly not to order any new cards through the telephonic channel and that i will do that myself in a branch. <br> Today i received an SMS notification saying my card has been cancelled again (8th time).<br> When I contacted FNB, they actually said that the card has been RE-ORDERED & couriered to whom ever (not me), this is after i instructed FNB NOT TO ORDER ANY CARDS TELEPHONICALLY!!!<br> <br> I am at the point of closing all my accounts & going to a different bank. <br> I've REQUESTED 3 times that the matter be escalated to a higher management,<br> THERE SEEMS TO BE NO MANAGEMENT OF THAT LEVEL.<br> <br> A call from the ***** division stated that there is NOTHING they can do, except monitor my account.<br> This is just incompetence at its best !!!<br> <br> There is no use of me conducting with FNB, due to the cards being cancelled every 2nd day.!!!<br> <br> PATHETIC CUSTOMER SERVICE.<br> <br> Kind Regards,<br> <br> Martin

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Apr 2016, 14:15
Official
Hello visagie.martin,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 903224.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)