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chezdavies.davies chezdavies.davies

1 reviews | Active since Jun 2017

03 Jan 2019, 12:14

FNB Card blocked yet notifications of incorrect pin received

So my cheque card is current;y blocked (I did this due to suspicious activity) yet I am still receiving notifications of incorrect pin entered. Only one card is linked to my cheque account and that is the card which I have blocked. So i tried to call the number listed on the FNB online banking site - doesn't even ring, just beeps and cuts me off. Now what? I am at work, not trying to use the card which I have blocked, and can't get a hold of my bank either. I constantly have issues with FNB, despite friends and family saying they never have problems with FNB. Anyone with suggestions for a bank with better service and where my money will be safe, please comment.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jan 2019, 10:51
Official
Good Day Cheryl Helberg,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.

Kind Regards,

Firdoze Khan

Hello Peter Complaints Team

*** (option one)