MM
Marius M
1 reviews | Active since Mar 2012
19 Apr 2023, 07:46
FNB Card Application Disarray
I app**** for an Aspire credit card almost two weeks ago, and was asked for 3 months' payslips by Neo Molokwane from FNB Consumer Credit Card, which I submitted on 12 April. Since then I have been asked on two separate occasions to submit the payslips to Outstanding Documents, to which I responded that the documents hed already been submitted. I am not comfortable resending sensitive information when the process is supposed to be organised, efficient and secure. Now the application seems to be standing still - FNB doesn't seem to respond to my messages. What is going on here? Am I being ****med with these repeat requests?
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FNB (First National Bank)'s replyOfficial
19 Apr 2023, 09:32Good Day
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Best regards,
FNB (First National Bank)'s reply19 Apr 2023, 09:32
Official
Good Day
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
Best regards,