FNB Card and FNB ***** division Incompetence

I reported *****ulent transactions on my FNB card on 25/09/2024. Gomolemo from the ***** department cancelled my card and promised a case would be opened. I did not need to do any thing further. An sms was received the same day confirming the cancellation. The next day I had a call from the card division letting me know my new card would be available on 02/10/2024. When I checked my card account on 04/10/24 the *****ulent amounts had been debited to me on the 27/09/2024 - 2 days after my card had been cancelled and a ***** case supposedly opened!! When queried with the ***** department they did not seem to have any knowledge of my original complaint. Just a heads up to anyone thinking of getting a credit card from FNB - be very wary of the total incompetence and possible internal *****.