GT
Gugu T

1 reviews | Active since Oct 2018

12 Nov 2018, 10:18

FNB card activation

I’m very disappointed with the service I received from FNB... I’m a new card holder, registered to join FNB online, I received my card and all was good but now apparently my card number is not linked to my ID number and my card is not activated, tried to activate it online with no luck, and at the atm but says card not activated, I can’t register for online banking plus I tried to call FNB but there not helpful, spoke to six if not 7 agents they kept transferring me to one agent after the other, up until this one agent.... who just kept quiet on the line and I kept asking if she’s still there but no reply yet I could hear her chatting to her colleagues on the side. I called the numbers ********** 404 and this one ********** 408 and this one ********** 362 with no luck still, hence I’m now here!!! If there’s anyone willing to help please do so!!! As I ran out of airtime trying to sort this out!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Nov 2018, 10:44
Official
Good day Gugu Thabethe, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***.

Regards 

Hello Peter Complaints Team

*** (option one)