FNB CARD

I regret the day I moved from capitec to FNB, since i moved in February i had a card for a month before it was swallowed at the atm, I was impressed at how quickly you guys cancelled the old card and ordered a new one, but since the beginning of April i have only received one phone call from the courier who wanted to deliver and because i could not meet him at the place he suggested , I opted for the card to be delivered at the zevenwatch branch. Since April there has been no communication, yet i was charged for the card .I have had to ewallet myself(which we all know is not cheap). I don't know, I'm just exhausted with you guys and I am ready to move back to capitec. :(:(:(