FNB Card

FNB calculates my amount due and debit this amount to my account. Since I had my card I never short paid or paid late once. They froze my budget facility because of my straight facility limit without consultation. I am supposed to manage this. I feel it is ridiculous because they issue statements and that must be part of the amount due. Spoke to four people at the card division and complained on the FNB portal. Would like someone at FNB to look at this from a financial/customer perspective.