FNB CARD *****

Thanks to Hellopeter for assisting in conveying my concerns to FNB. I did receive a prompt communicare from FNB, via email and telephonically . They proposed goodwill refund of R12 698.32, instead of refunding an amount of R16 745.80 which gives a shortfall of approximately R4047.48.Yes I do understand that this is an ex- gratia payment, however I strongly believe if I was ****med I will be fully liable for every cent lost, but being hacked is a lack of a bank technological advancement at this critical times of 5th Industrial Revolution. This further tells me that my money is not safe from hackers and ********s. I was told that virtual card will require only one OTP/SmartIncontact linked to my banking App. Today I have created another virtual card which did not require any OTP or SmartIncontact. I think this so called 'secure transaction' is in a way subjective phrase used by the ******** financial institutions which doesn't want to keep up with times. I thefore question the credibility and competency of FNB ***** Department and Customer Service Specialists.

I pray only one GOD and can't be under a mercy of a man. Thanks to FNB for the embarrassing, disrespectful responses and offer...