FNB CARD
<p>Having moved from Botswana in May 2015, I enquired at FNB Fourways Branch why I was not earning E-Bucks - this in March 2016 and aI was told I need to upgrade to Gold Card whcih the branch did on my behalf. I thought I would leave it for twelve months to see how many E-Bucks I would have. Needless to say, when I checke in March 2017 - a total of zero E-Bucks ! I have now visited FNB Fourways on three occasions (the last with the branch manager - who assured me E-Bucks would be activated in 24hrs!) - and guess what - my account is still not earning the so called E-Bucks!</p>
Good day Mr. graham floyd
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. graham floyd
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***