FNB - CAR NAVI

Last month on the 5th i renewed my car license through FNB Navi. It is now past a month and i have had ZERO feedback nothing! infact, its telling me that i have no cars pending a renewal. FNB, has ****** the R199 fee to do my car license happily but doesn't deliver the service. i am now sitting with an expired car license and eligible for fines :( - do you think FNB will pay those fines due to incompetency? NO!!!!! I have emailed them every week for an update but not ONCE will they respond, I try calling them and every time i get transferred to the CAR NAVI department it just rings and the call drops - this is like a 30 min call every time with this poorly run company. Why am i paying such high back charges for a bank that does F*&K all for their customer, this is why CAPITEC is doing so well - i rate ill move - FNB, you are ****!!!!!!!!!!!!!!!!!!!!