FNB CAR INSURENCE USELESS

FNB Insurence ,I’m not really sure now on what to do regarding my car being repaired and already by Monday I won’t have a car to go to work and drop of my child to school . Claim was registered the same day the accident happened on the 4th August 2023 and yet your assessors are still going back and forth regarding these repairs without any care how much this will be of an inconvenience to me . Is this how the insurance should work after months ,years of paying over a thousand rands every month without failure ??? I cannot go to work My child will end up missing school This month , irrespective of the fact that I do not have my car I still had to pay my car instalment AND the insurance that currently is not helping ……………..how is that fair on my side , I thought the role of the insurance is to serve as a safeguard for my financial well-being and my vehicle in case of accidents, theft, or other incidents beyond my control!!!!! Now I’m finding myself in the mercy of the insurer that takes their own sweet time to have this resolved as soon a possible to be able to eliminate emotional and financial stress .Can you please provide with the channels to follow to log a formal complaint??? I’m tired of working my ass off trying to have my affairs in order while your insurance company is failing me and failing in what it’s supposed to stand for or serve it’s purpose. Countless back and forth emails sent for the past 3 weeks and this one being the forth …………….I AM TIRED!!!! I have an insurence with FNB and the useless people they outsource , I have no dealings with them and FNB must see how to resolve this , the reason for people to have Comprehensive insurence covers is to give us peace of mind AND not what they’re putting me through now.