FNB car insurance

I was involved in an accident on 27 July and registered a claim on 28th . A validator was asked to take care of my claim. He asked I sign a document that will allow him to access my information and asked I furnish him with accident report of which I did promptly. To my surprise 3 days latter he asked me via Whatsap I should give him my wife’s phone numbers without explanation for the request. He then called my wife and asked her where she was on the day of the accident, I dnt know wht is the relevance in this regard. Myself and the third party on the accident both went and reported the matter to the police for the AR. The validator went to the establishment I visited before the accident and told management he needed a footage of me because I caused an accident where I have injured the third party when the facts are not so, at the same he had obtained witness statement from the third party and asked the third party if I was intoxicated or not. On 11 August the Validator called me and told me FNB insurance demands I must go to the establishment and demand a receipt that corresponds to a transaction in my bank statement so that they can settle the claim, even today I don’t know wht bearing does that have on my claim when I have furnished the validator with all possible documents , he even asked for my service history of which I gave. Stay away from FnB short term insurance, they are not who they say they are. validator made me feel I was at his Mercy. All what he did is not in line with PPR regulations