BM
Boitumelo M

1 reviews | Active since Apr 2019

02 Apr 2019, 08:42

FNB Captured

The slogan goes “How can we help you?”, this is reality means anything is possible at FNB.

All FNB account holders, this is a warning, make sure that you still have access to the funds in your account. Your account can be frozen at the request of ANY person who alleges that you owe them. My account was closed without my consent or knowledge, just a phone call after hours informing me that it’s done. It’s been 13 days now and my debit orders, including my vehicle, haven’t been paid and FNB is sending me from pillar to post.

If any FNB account holder owes you for maintenance, or anything for that matter, just call Johan Van Graan, or visit the Nigel branch and Helen will be able to help you. Those two agents will not hesitate to close the account immediately without investigating or even asking the account holder. Johan and Helen will just ask “How can we help you?”, then attend to your request and close the account holder’s account, whether it’s legal or not. That’s FNB for you.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Apr 2019, 11:36
Official
Good Day, 

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

 As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)