FNB Cape Town Strand Street Poor Customer Service

I am an existing customer for more than 2 years. I walked into the branch in Cape Town at Strand Street CBD, I printed a Transaction history statement from the pc in the bank because the FNB app does not have the option to print the Transaction history. I asked the consultant to request for the manager to scan the documents to my email address like it was done previously and she came back saying that they not allowed to. I insisted in a polite way that it has been done for me previously so I don't understand why it is an issue now? The consultant said she is new and not sure how it all works.

She went to go ask one of the tenured colleagues who was reluctant to help and don't care attitude. Another colleagues came along with the same don't care attitude asking why don't I do it at an internet Cafe?

I was shocked by what she asked because FNB makes a lot of money out of me as a paying customer and they cannot assist me by emails a statement to me....so what am I paying FNB for?

I am now in high favor of changing for my salary to be paid into a different bank who are will to help their customers and close my account with FNB due to the poor customer service I experienced from the Cape Town branch