FNB: CAPE TOWN BRANCH - STAFF MEMBER EXCELLENT SERVICE

I could not withdraw money as had a problem and needed 6 visits to the bank before being sorted. Consultant wanted to charge me R120 for new card. Said could not transfer money and lost hours of time spent at the bank. 4 visits to Strand branch, 1 visit to Somerset branch and 1 visit to Cape Town branch. All the others were useless, but thanks to the consultant at FNB Cape Town I was issued a new card at no charge as a new card was due to me as the other has reached the expiration date. Not sure what the name of the consultant was but her service was excellent and very professional compared to the other consultants I had to deal with. Just a pitty I did not have time to sort out my online banking while in Cape Town.