FNB CAPE GATE ,WORST SERVICE EVER

Prior to going overseas to start my new job my wife and I have spent countless hours in FNB Cape gate to make sure that my banking would be flawless when abroad ,we have been sent back and forth to collect documentation , certified copies, affidavits etc ,all to make double sure she has full power of attorney on my banking and full signing powers in case anything needs to be done or adjusted in my absence working in the U.S. We have spend hours waiting in line etc ,got her her own personalised card on my account and I went back there two days before I left and double checked with the manager "Mariaan" that everything is in order ,because once Im out of the country there is no way that I can do anything due to fingerprint security log in at FNB. I specifically did this and made sure everything is good to go as I have told the staff helping me and also Mariaan over and over that I will be sending money from abroad and do not want my wife and kids to be stuck without money ,and me thousands of km's away in another country for six months. I was assured by Mariaan that everything is in order and there is nothing to worry about , besides my wife has got full signing power and Mariaan will be there to assist should anything came up. Well guess what , after the very first month I send money to my bank account ,my wife goes to FNB Cape gate and gets told that they cannot process the transaction as the need the primary card holder card , that is my card. My wife says well the primary card holder is in America with his card ,but she has full signing power and has her own personalised card for this account , on which Mariaan tells her that she needs my card and if not ,the cannot help her. My wife asked Mariaan how can she now tell her that she needs my card after all the effort we have made to make sure everything is in order , and the reply she got was even more shocking , and this coming from the bank manager , Mariaan very politely informs my wife that she did not know that it works that way and there's nothing she can do. Just like that , *****ed , Im in America and my wife in S.a with no money ,my family stranded ,and this after all we as clients has done to make sure we will have no problems. I have then went ahead and on the 19 of Dec went to FNB cape Gate to close this account due to bad service , Paid money into the account for any fees needed and requested for the account to be closed. Its now more than two and almost a half month later , account not closed and FNB threatening me with messages of legal action ,due the account being in a negative , this due to two months banking fees being charged to the account after I have closed it and paid money into the account as it might take up to an month to be closed. So thank you FNB for threatening me with legal action this after I have had no choice to close my account due to poor service and then you not closing the account and allowed it to accumulate two moths of banking fees and then wanting me to pay for that as well. Shocking ,absolutely shocking. Worst I have ever seen.