FNB Cape gate

The worst service I have ever had at FNB Cape Gate. FNB phoned me telling me they will be sending my Credit Card to me, I asked them please send it to CG FNB. The lady on the line said "FNB CG will phone you as soon as they received the replacement card. No phone call, only a message from Takealot stating "will be delivered during the day". A month later I went there, after phoning them to confirm it's there and asking why they did not phone me the answer was "well the courier should have notified you", anyway get there, take a ticket, estimate time wait said 21 minutes....I waited 45 minutes and asked the manager what is going on, she apologized and gave some "our systems where offline" excuse, I proceeded to wait longer just to be told by the ONE person processing collections, btw the bank was FULL of people collecting/banking services that they had to do, that the she is first going to help "this lady because she did not hear when her number was called" I told the manager and said that on the ticket it stated "if your number is called and you do not go to the desk your number is forfeit and you have to take a new ticket.

No wonder they pour everything into their banking app.....