FNB cant take the time to contact a customer

I have been trying to get hold of a FNB consultant to confirm that my wife`s debit card will be delivered before the end of February 2022 as it expires then. I have sent 2 queries from our FNB online banking platform no response, that is very poor service. If a company cant even reply to a customer I start losing faith. Please can someone contact us and sort out the delivery of my wife`s card