FNB cant sort out problem with any other mean of communication except hello peter

I've opened a FNBy account for my daughter, I've uploaded the document right afterwards. I then waitied a couple of days and tried to transfer money over with no avail. I contacted your secure chat multiple times with either no response or with information that doesn't provide me with a solution. I've called you call center, lines are always busy and your *****ing my airtime. I've mailed the documents as per one agent and this was more than a week ago.

I STILL CANT TRANSFER MONEY!!!

why do we always have to come to hello peter to resolve problems?