FNB cant solve ewallet problems

I have been failing to withdraw my ewallet since last week. Despite using the correct pin, it kept saying incorrect pin or number at the ATM. I selected ewallet services and got error messages, requested new pins about 4 different times with no success. Tried a different ATM with same response.

I called FNB for assistance, ewallet dept told me I should download from ewallet to my account, that option is no longer there. I have used it before but its no longer there. I tell her this and she puts me through to the banking app dept. When I tell them my isdue they then say I must speak to ewallet dept. I told her the ewallet dept put me through to you, then she says I must then go into the bank for assistance. Really FNB, for R300 I must drive all the way to the bank. They confirmed they could see the amount in the ewallet but could not help me. I cant believe FNB cant solve an ewallet issue, the whole point of the ewallet is so we dont have to go to the bank.

How disappointing!!!