FNB can’t solve a clear cut ***** issue!!!

I logged a *****ulent transaction on 2 December 2025 on the very same day the transaction happened. On my account it said “pending” and one would think FNB would simply block the transaction but no, I was told they now have to investigate where the money went despite me giving them ALL the details they requested but STILL they are investigating!!!! This happened on a virtual card which I was told for EVERY transaction you get a new CVV number. Now FNB says one a vendor has your card information the CVV remains active for 30 days. ***!!! How are clients protected?? I’ve been a client of them for 35 YEARS!!! Now I have a good mind to close ALL my accounts with them and go to NEDBANK because I will probably NEVER get back ove R25000!!!