FNB Can't seriously be this bad? Can it?

My Credit card was **********ly used while overseas. I reported it straight away. It then took over 3 week to get resolved. Not 7-10 working days. Anyway at least it was refunded in the end. Card itself was cancelled so I cut it up and chucked away. I have now been trying for days to get a new card as I cannot access account to make payments without a physical card. And amazingly enough not one department out of the 3 I was handed backwards and forwards to over the course of 45 mins knew how to do it. Now thats efficiency right there. Eventually I was told to just use my app to do it. Well waddaya know that doesn't work too. I've tried many many times to order new card through app and online banking to just receive a "this service is unavailable" message. Thats been over a week of that. Now I'm trying to call back but can't even get through to a human being because I am forced to approve a notification on the app before proceeding any further and I'm never receivinbg these notifications. Dead in the water. So now after no-one knowing how to order a new card for me, the apps and online not working I can't even get through to speak to a human to try resolve matter. I'm actually fairly gobsmacked at how incredibly inefficient and clueless a corporate of this size can be. Looking forward to changing banks.