FNB can’t secure online payments
FNB cannot protect your online electronic payments. For such a prominent bank you would think they would be more sophisticated but no. I had the misfortune of having an electronic payment go through partly where the money was deducted from my bank account but the merchant website never sent me proof it had been paid. I have now been fighting with FNB for 3 weeks to try get them to reverse the transaction. I have proof of emails, conversations with me and the merchant and the money is out of my account but fnb card dispute staff are *********** and just keep asking for the same documents to be sent again and again. I have also been spoken to be 3 different people none of whom know what to do! Appalling service from FNB
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Replies (3)0
Replies (3)'s updateReviewer Update
15 Oct 2025, 08:46You guys try to call when I’m working then if I don’t answer you close the complaint I still don’t have my money back you guys are *******!!!
's update15 Oct 2025, 08:46
Reviewer Update
You guys try to call when I’m working then if I don’t answer you close the complaint I still don’t have my money back you guys are *******!!!
's updateReviewer Update
15 Oct 2025, 08:47FNB sent a generic response they will look into the matter I have now been asked to submit the documents a 4th time and to tell them my problem for the 4th time because no one can do their jobs at the card dispute office apparently !!
's update15 Oct 2025, 08:47
Reviewer Update
FNB sent a generic response they will look into the matter I have now been asked to submit the documents a 4th time and to tell them my problem for the 4th time because no one can do their jobs at the card dispute office apparently !!
's updateReviewer Update
15 Oct 2025, 09:07FNB can’t track their own reference numbers, emails or complaint numbers. I have been fighting with FNB for 3 weeks now trying to get them to reverse an online payment and they cannot follow an email thread . I have sent images/documents and more as proof of the payment going through now 4 times and am still being asked for the exact same documents. Then I complain here and get another reference number which they closed because I didn’t answer the phone once Apparently we can’t work when FNB wants to talk to you to ask you for the documents again because they can’t follow an email thread! Terrible service!
's update15 Oct 2025, 09:07
Reviewer Update
FNB can’t track their own reference numbers, emails or complaint numbers. I have been fighting with FNB for 3 weeks now trying to get them to reverse an online payment and they cannot follow an email thread . I have sent images/documents and more as proof of the payment going through now 4 times and am still being asked for the exact same documents. Then I complain here and get another reference number which they closed because I didn’t answer the phone once Apparently we can’t work when FNB wants to talk to you to ask you for the documents again because they can’t follow an email thread! Terrible service!