JB
Jan B

1 reviews | Active since May 2012

12 May 2020, 10:47

Fnb cant protect your money, and breaks its promises.

I logged a complaint on hellopeter on the 08 of May 2020, 15:43 Got the hidden reply they will contact me with a ref number. After i was called mrs and **** to this is still not sorted out. Was promised by the end of business on the 11th of May but nothing happened did not even receive a call or anything.

Contacted Absa and Discovery and not one of them sits with the same issue as fnb.

Moved away from fnb to discovery unfortunately i still have life insurance with them and a fnb connect sim will move those after the Covid lockdown and close this account.

"Fnb cant protect your money. When phoning FNB today i was informed that FNB cant help me with a debit order reversal and that i need to phone to company that did the debit order as the Reserve bank informed Fnb that they are not authorized to revers any debit order. That means my money is not save in a FNB account as anybody can debit any amount of my bank account as i cant do anything about it. I will never use this bank again.... My message to all my friends and Family will be to withdraw there money from Fnb asap.

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Replies (2)
JB
Jan B's update12 May 2020, 12:37
Reviewer Update
Same automatic reply with a new ref, if you had someone human to monitor this you would have picked up on this.
JB
Jan B's update12 May 2020, 14:01
Reviewer Update
Phone in to Fnb spoke to a lady with the name Tsholofelo morwane she helped me in 5 min. Thank you Tsholofelo for the great service. My question is this why could no one ells help me with empty promises of by the end of business for the last 2 day now?