1 reviews | Active since Nov 2016
FNB cant or wont close my account and I still get charged fees !!
<p>I have tried to cancel/close my credit card account with FNB 4 times, 3 times telephonically and once phyically in the branch. No Joy, they still keep debiting me fees on a card that I don't even have and have cancelled 4 times!! Unbelieve this, not sure how this stacks up on treating customers fairly, just seems to me to be a deliberately non funcitoning useless process that is in place to make cancelling an account an impossible task so they can continue to debit fees from people.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)