FNB can't offers assistance to loyal customer

I have 2 personal loans with FNB, I am currently unemployed and used up my retrenchment policy which ended March 2020. I then sent an email to request a payment holiday due to COVID-19 as I am unable to seek employment. They rep**** that I have been declined and need to call the call center for further assistance. When I called the call center the lady told me that she can't help me and FNB is not offering a payment holiday and my account is going to go into areas. I think this is unfair, as the are news all over the media that FNB are offering relief to their clients and payment holidays. I have been a loyal client of FNB for 14year. It's just that in this time of crisis when we need assistance from our bank they can't help us.

I am very disappointed with FNB and how they treat us has customers.